Hello. I am from Europe, Poland where we have a very customer-protective market regulations. I was very resistant to purchasing a valuable product overseas. That is why I am even more happy that I can write a super-positive feedback to your enterprise.
I bought a Mandalorian saber for a Christmas present. It arrived as scheduled. The box was solid and of good esthetics, good enough to become a gift package, only it was used as a chipping box also, so it had few scratches and most importantly, it had few large shipping stickers that are not easy to remove. IF I bought a LEGO set I would not be happy to see that a set box is being used as a shipping box also. the box and a packaging of the saber was careful and nice, so it was a pity I could not use the box directly as a gift package. But I solved it - I wrapped the original box with a sticking gift paper and it was alright.
The saber itself is amazing: crafted carefully in a good quality metal. it is a solid product. I like it very much. the sound coming from the speaker chamber is great. the battery charging solution is a little bit inconvenient, because you have to unscrew a half of the saber handle to reach the charging port - I'm afraid that the electronics are then revealed and during the charging period they are vulnerable and the damage risk occurs (the electronics should be protected against accidental damage at the time of charging - charging location should be off the activity places as corridors playing zones etc.) but it is manageable. the blade is great. I'm a little bit afraid of using a significant amount of force when hitting , knowing that the blade is sticked mechanically in a joint tube-in-tube with only two little crews locking the joint, but as I see the videos where those sabers are actually used for fighting, I assume the producer took all the mechanics for consideration when designing the saber. colors of the lights are also great. what is hard in use is a system of signals you send to the system - you only have ONE button to set all those variable setups, so it is a little bit overwhelming. it is hard to understand the setting codes, but I learn. It would be easier if the instructions where exact - step - by - step, instead the instruction is more intuitive, perhaps for the people that are familiar with modern smartphones where the customer is up-to-date with the latest trends about steering the devices (i.e. steering with gestures etc.). For more traditional users the codes to set the saber at a desired sound mode might be an annoying mystery. Anyway, I would appreciate a more clear manual. for example, I think you set different things when you press the button when the saber is OFF, and different, when he saber is ON.
Overall experience is great though. the materials, the craftmanship, the design, the sound, are great. I bought the Mandalorian saber because it was the cheapest type. I would love to get hero ones, Luke's or Vader's now. thank you for your efforts. I wish the company all the best. Thank you for the joy.
the contact with the customer service was also good.
