Shipping policy
GENERAL INFORMATION
To ensure that your package is delivered correctly and that you receive your package within the time frames we advertise, please ensure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Please note, we cannot ship to P.O. boxes or military addresses such as APO, FPO, or DPO.
PROCESSING TIME
All orders are subject to separate processing time and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to 3-5 business days (excluding Saturdays, Sundays, and Holidays) to process.
SHIPPING RATES & TIMELINES
Most orders will ship from our fulfillment center near Hong Kong International Airport. The estimated shipping period is 8 -15 business days.
Certain unforeseen circumstances (natural disasters, holidays, weather, etc.) may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.
DELIVERY CLAIMS
If your tracking shows that your package has been delivered but you did not receive it, or if the package appears lost in transit, we’re here to help — especially if you purchased our Shopping Guarantee.
Covered with Shopping Guarantee:
If you added the Shopping Guarantee at checkout, your order is fully protected.
In the event of a non-delivery or loss, we will resend your package at no extra cost, even if the courier does not accept liability.
Just contact us within 7 days of the last tracking update, and we’ll handle the rest.
Without Shopping Guarantee:
We will still assist you in filing a claim with the carrier, but please note that:
The claims process may take up to 30 days, depending on the shipping provider.
Nsabers cannot issue refunds or replacements unless the carrier approves the claim.
We are not responsible for packages marked as delivered by the courier if no Shopping Guarantee was selected.
TRACKING
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
You can go here if you need help tracking your order when you receive your tracking number.
CUSTOM CHARGE
Please note that Nsabers does not cover customs duties, VAT, or import taxes that your local customs authority may charge.
What to Expect:
In most cases, international orders are delivered smoothly without additional charges.
However, your local customs office handles customs clearance, and any applicable fees are the customer’s responsibility.
Customs policies vary by country, and Nsabers has no control over these charges.
What You Can Do:
If your order is held or assessed for customs fees, we recommend making the payment to avoid delivery delays.