Política de reembolso

Returns

We accept returns under the following conditions:

Eligible for Return

• Defective or faulty items upon arrival (must be reported immediately).

• Non-defective items, if the following criteria are met:

  • The return request is submitted within 30 days of delivery.

  • The item is unopened, unused, and in its original packaging with all tags and accessories intact.

Return Process

• Contact our support team at support@nsabers.com to submit a return request for approval.

• Once your return is received and inspected, we will issue a refund within 48 hours if the return meets the conditions.

• You will also need the receipt or proof of purchase, your order number, or other information. You can return your product(s) to our warehouses in the United States, Germany, and Hong Kong.

Return Shipping

• For non-defective returns, the customer is responsible for return shipping costs.

• Please note that original shipping fees paid during checkout are non-refundable.

Restocking Fee

• A $30 USD restocking fee applies to all non-defective returns in acceptable condition.

Order Cancellation

If you need to cancel your order, please note:

• A 10% cancellation fee will be deducted from your refund.

• The fee is calculated based on the total amount paid, excluding any applied discounts.

• Cancellations must be requested before the item is shipped.

Warranty Policy

At Nsabers, we are committed to delivering premium-quality products and ensuring a positive experience for every customer. Each saber comes with a 1-Year Limited Warranty covering eligible manufacturing defects under normal use. If something isn’t right, we’ll work with you to make it right.

What’s Covered

• Arrival Issues: If your product arrives damaged or incomplete, please report it to us immediately upon receipt.

• Soundboard Malfunction: If your soundboard stops functioning under normal use, contact us after reviewing our troubleshooting guide.

• Manufacturing Defects: Any defects beyond industry-accepted tolerances will be reviewed for eligibility under warranty.

What’s Not Covered

• Wear and Tear: Cosmetic scratches, minor fading, or normal usage wear are not covered under warranty.

• Duel-Related Damage: Cracks or stress fractures caused by combat — particularly on delicate or skinny-neck designs — are omitted.

• Misuse or Neglect: Any damage resulting from dropping, water exposure, improper handling, or intentional misuse.

• Incorrect Operation: Using the product outside its intended function or with incompatible components.

• Third-Party Purchases: Items bought second-hand or outside authorized Nsabers sales channels are not covered.

⚠️ Important:
Attempting repairs or modifications without our approval will void your warranty. Always contact Nsabers Support first before making changes.

To start a claim, please submit a support ticket. Our team will respond within 48 hours.

Product Use & Safety Disclaimers

• Polarity Check: Always align the + / – ends of your battery correctly to avoid damaging the board.

• Charging Safety: Only use a 5V 1A charger. Do not charge your saber for more than 3–4 hours, and avoid overnight charging.

• Blade Installation: Always insert the blade before powering on. Avoid twisting the blade, which may damage internal components.

• Core Handling: Insert the core gently — twisting or forcing it may break pin connections.

• Hilt Maintenance: Do not unscrew the saber at the center joint; this may loosen internal wiring.

• Unauthorized Modifications: Altering software files or hardware components voids the warranty and disqualifies the product from returns or refunds.